Transform Your Customer Experience and 2.4X Your Business' Value
What if you could increase your business' value by 2.4X just by focusing on one of the six Loyalty Loop drivers?
Would you do it?
A couple of weeks ago, I had to call my cell phone provider to inquire about my bill.
I braced myself for an infuriating hour. Navigating phone trees, listening to light jazz, and wondering how many times the customer service team would transfer me from one rep to another. (Wanna bet how many times the customer service team would put me on "a brief" hold? Three? Six? Twelve?)
I anxiously hit the green call button on my iPhone and sat down, preparing for a long call.
Ring. Ring. Ring. "Hey Andrew...," the voice on the other end said.
Had I misdialed?
Where's that hold music?
Maybe I accidentally called a friend?
Nope. I'd reached a person. A real, live person!
I hung up the phone twelve minutes later. The number of times she placed me on hold? Zero. Times transferred? Zero. Minutes of light jazz? Zilch.
As I went back to work, I wondered: how DO they do it?
So, I started researching how my cell phone provider structures its customer experience and its impact on the bottom line.
Spoiler alert: my cell phone carrier is 2.4X more valuable than the nearest competitor.
What Loyalty Loop driver do they use? What company delivers such a stellar experience?
That's what we're breaking down (while I clean the toilet) on this week's Loyalty Loop.
Keep Watching...
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3 Chatbot Marketing strategies You Can Use to Build Better Prospect Relationships and Insight
We're heading to Las Vegas to chat with the world's oldest chatbot. We'll uncover the three chatbot marketing strategies you can use to build better prospect relationships and gather deep buyer insights.
The Best "About Us" Page in the World! (And the amazing story behind it.)
This week, I decided to read you the best "About Us" page in the universe.
3 Ways to Create an Amazing Customer Experience (And 2 of the worst pieces of CX advice.)
What if you attached an emoji to every interaction you have with your clients and customers? The Emoji Average would sum up your customer experience.
“Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.”
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A Conference Standout
"We heard from so many attendees that Andrew's presentation was the highlight of the conference, and Drewdini’s song was so fun—a great addition to the morning!"
Jennifer Roush
Vice President of Operations
Standout Moment of the Conference!
"Andrew's presentation on 'The Loyalty Loop' was exceptional! His engaging and humorous delivery, combined with profoundly relevant insights, left a lasting impact. It was a standout moment of our conference."
Judy Moreland
SVP/Director of Client Support & Training
It was like the clouds parted!
"Prior to Andrew's presentation, I spent most meetings asking, ""why is this taking so long?"" and ""why this way?!"" Then I attended Andrew's Cube of Creativity presentation, and holy crap! The clouds parted, and I heard angels singing. Andrew's keynote was immediately helpful, engaging, easy to grasp and applicable to different people with different functions and responsibilities. Thank you!"
Jen Brock
Associate Vice President for Marketing and Communications
Andrew Davis is the Real Deal!
"I haven’t talked to a person yet that didn’t love Andrew's presentation. He was a big hit, as expected! We especially appreciate all of the time he spent with our attendees. Andrew Davis is the real deal!"
Kelley Shannon
SVP, Marketing and Customer Engagement
Our audience was riveted...
"With his Cube of Creativity keynote, Andrew managed to combine MBA level insights, Broadway quality theatrics, and current day business issues into a thought-provoking, entertaining presentation. Our audience was riveted and his content was stuff of legends by the end of the conference. I've seen impressive keynote ratings before, but our discerning audience's reviews of Andrew were off the charts!"
Drew McLellan
CEO
"Andrew is a PHENOMENAL speaker!
"Andrew is a PHENOMENAL speaker! His session may honestly be the best I've ever attended. He keeps the audience engaged with the perfect blend of knowledge and showmanship. Even our backstage folks went out of their way to say how kind and professional he is."
Francesca McLin
Director of Content Strategy
See Andrew Live & In-Person
See all of Andrew’s AppearancesNapa Valley, CA
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The annual convention of the CARIBLA Franchisee Association with the mission to represent, promote, and protect the general interests of all member YUM franchisees in Latin America and the Caribbean.
Andrew Davis is a bestselling author & keynote speaker. He's built and sold a digital marketing agency, produced for NBC and worked for The Muppets. Today, Andrew Davis teaches business leaders how to grow their businesses, transform their cities, and leave their legacy.
